D: I installed SMSServer using CitectSCADA2015 option, but I can't connect to the alarm server. Why?
R: If your project has been converted from an older version (7.40 or older) to the version 2015, Citect users passwords have been crypted with the old method. In order to connect SMSServer it is necessary, only in this case, to recreate an user (delete and then create new), or to create a new user just for SMSServer connection.
For further information feel free to contact the support team, we'll reply as soon as possible.